Thursday, March 27, 2008

Adwords Team Poor or Worst Support

The standard of Adwords support team is weaking day by day. Millions of adwords advertisers are spending millions of dollars for advertisment through adwords without even receiving sufficient assitance from the adwords support team.

One year back I used to get great assitance from the adwords support team, but they haven't maintained the same standard throughout the year and after that. Giving out false promises by saying they would be emailing with the apt clarification.............never happened for me during this past one year.

Recently I requested a clarification from the Adwords support team................they promised me assitance over email withing 24 hours............I didn't receive any support even after 70 hours... but I found out the answer for my question myself......necessity is the mother of invention :-)
I have furnished the chat script below ...read for youself...



Thank you for contacting Google AdWords. Please hold a moment while we route your chat to a specialist who will help you with your question: "Need help on google analytics tracking issue".

KamalChandran: Hi Neily

Neily: Hello KamalChandran. Thanks for contacting Google AdWords. I'm happy to help you.

Neily: I'm sorry, but do I address you as Kamal or KamalChandran?

KamalChandran: I would like to know why "buy buttons" on the following page www.advertisingaxis.com/forum showsKamalChandran: zero clicks Neily: Thank for confirming this for me.

Neily: Is it OK if I address you as Kamal?

KamalChandran: np

Neily: Thanks Kamal. For account verification purposes, can you please give me your customer ID number?

KamalChandran: Customer ID: xxx-xxx-xxx KamalChandran: I would like to know why "buy buttons" in the following page www.advertisingaxis.com/forum shows zero clicks?

KamalChandran: I think you have understood my question


Neily: Sure. Let me pull up your account, and I can let you know.

KamalChandran: np

Neily: Kamal, can you please tell me which report you are looking at in your Analytics account?

KamalChandran: It is www.advertisingaxis.com

KamalChandran: Eventhough the "buy buttons" have received clicks, it is not being shown while viewed through "site overlay"

KamalChandran: My question is all about "site overlay" and the correctness of the clicks

Neily: I see. I am checking this for you. Please do hold. I may come back to you if I have any additional questions.

KamalChandran: fine!Neily: I'm here and still researching your issue. Please continue to hold. Thank you for your patience.

KamalChandran: fine Neily

Neily: This is taking longer than expected Kamal and I see this taking a few more minutes. Are you OK to continue to hold?KamalChandran: no probs

KamalChandran: I will wait!

Neily: I appreciate your patience.

Neily: Thanks for waiting Kamal.

Neily: I'd like to investigate this further and follow up via email. Is 'kamal.vayu@gmail.com' the best email to reach you at?

KamalChandran: when can you email me?

Neily: I should be able to revert back to you in 24 hours Kamal. Will that work for you?

KamalChandran: I require the answer ASAP

Neily: I will do my best to revert back to you within this time frame.

Neily: Is there anything else that I can help you with?KamalChandran: only for this for the time being

KamalChandran: email me at kamalchandran@advertisingaxis.com

KamalChandran: thank you for the try Neily: Sure Kamal. I will do so.

Neily: Appreciate your understanding.

SECOND SUBSEQUENT CHAT WITH ADWORDS SUPPORT REPRESENTIVE

This functionality requires JavaScript. Please enable JavaScript and try again. To read the LivePerson accessibility policy, please go to the Liveperson accessibility policy page.
Thank you for contacting Google AdWords. Please hold a moment while we route your chat to a specialist who will help you with your question: "20001: Access denied. Please try relaunching site overlay from the report".


Anuradha R has received your message and will be right with you.


Anuradha R: Hello Kamal. Thanks for contacting Google AdWords. I'm happy to help you.


KamalChandran: I just had a chat with Neily regarding the correctness of clicks being reported in site overlay of google analytics.


Anuradha R: I see that you had been chatting with Neily.Anuradha R: Ok.


KamalChandran: now I am not able to access the site overlay AT ALL......


Anuradha R: Ok.


KamalChandran: It shows ..20001: Access denied. Please try relaunching site overlay from the report


Anuradha R: Please hold while I research this.


KamalChandran: fix this please


Anuradha R: I see that Neily has been following it up.


Anuradha R: She will email you with a resolution as soon as the issue is sorted out.


KamalChandran: fine, thank you!


Anuradha R: You're welcome.Anuradha R: Is there anything else that I can help you with?
KamalChandran: nothing, pls email me as soon as possible.


Anuradha R: It was a pleasure chatting with you. If you have any more questions, please feel free to visit our Help Center. You can also print this chat transcript for your records. Have a great day. Thank you for contacting Google AdWords. Your chat session has ended. Click To Print

After more than 70 hours I didn't receive any sort of assitance over email from the GREAT ADWORDS SUPPORT TEAM.

Adwords Consultant Website Optimization India

No comments:

Post a Comment